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Customer Service

1. What is minimum order quantity?

 

It depends on the items, maybe 100 to 5000 pcs, but we don’t provide retail service.

 

2. Is there any charge for sample?

 

If it is basic sample without logo or with simple logo, we will not take any sample charge, however you need to provide usthe shipping account of UPS or Fedex for collection.

 

3. What about the sample time?

 

5-7 days

 

4. What is the production time?

 

It depends on the quantity and items, the production time should be 10-30 days, if the special project, we will discuss the production time.

 

5. What is the terms of business?

 

30% deposit, 70% balance before shipment. OR discuss

 

6. Do you custom style and color of items?

 

Yes, but the quantity must be enough for custom-made. 

 

7. What imprint method can you make?

 

Screen imprint, 4 color process, Transfer imprint, sublimated imprint, Embroidery, laser engrave etc.

 

8. What format of file do you accept for logo imprint?

 

AI  or  PDF in vector art.